Our customer files are now complete, as information from all kinds of sources is easily linked and provided in one interface. This creates a complete 360-degree customer dossier. With this, our employees have all information easily available, including directly from Outlook, and so our customer can also be better served. M-Files dramatically improves our information management, without disrupting our processes.
To realise our digitisation ambitions, we were not looking for a solution, but for a platform that is open and integrates easily. A lot of software specialises, but M-Files is actually a central platform to which we can easily connect existing applications and different departments with their own distinctive ways of working.
Thanks to M-Files, we manage and exploit our information intelligently. We were looking for a platform that would allow us to form a complete file with information from different sources and in different formats. Moreover, M-Files possesses a number of unique Artificial Intelligence capabilities that we make use of. All functionalities that take our services up another level.
With M-Files, we move away from a location-based approach with folders and drives and focus entirely on creating context around content. Through metadata, we assign properties to documents; for example, we link documents to a file, expiry date, location or an owner. This in turn gives us additional possibilities in creating overviews, managing permissions and automating document processes.
With M-Files, we realise a place where all data, documents and information come together, from insight into customer data to associated processes, but also all related content. With the platform, we create the one-stop-shop for all customer information and processes, resulting in a 360-degree view of the customer. The user-friendliness, metadata capabilities and smart functionalities make M-Files a fair choice, for our employees as well as our customers.
With M-Files' excellent security and fine-grained authorisations, customers can rely on the protection of their sensitive data. Key features of M-Files include preventing duplicated documents, streamlining workflows, advanced permission management and Google-like information retrieval. M-Files is characterised by great flexibility and is easily adaptable to changing circumstances and needs.
We were looking for a platform that is not set in stone, but rather moves with us and can adapt to tomorrow's demands. M-Files offers that flexibility both in terms of functionalities and scalability. M-Files adapts to our way of working, not the other way round, and is also extremely user-friendly.
With M-Files, we link unstructured data to structured data for optimal insight around information.
To structure and manage all important process information, including from those projects, such as certifications, standards, protocols, procedures, manuals, work instructions and quality control, we use M-Files. This is based on the principle of 'one single point of truth': it is not about where the information is, but what it is and what context exists with other relevant information.
I now have a document overview in M-Files of 'All projects I am project manager of', completely tailored to my individual role. Moreover, I search by client name and M-Files shows all projects, documents and information of that client. Sort of like an information Barbapapa, I think of an overview or view I want and M-Files shows it.
M-Files stores documents based on 'what' it is, linking various things together. To a file, a department or a task, for example. A document fits in different files at the same time, which is no problem for M-Files. Functionally, the possibilities are unlimited, with enormous ease of use.
